FAQ's

 

Sales Support

At Baby Toolbox we pride ourselves on our sales support. Please contact us for any assistance you require.

 

Wholesale of our Products

We are the New Zealand and Australian Distributors of the Pure Safety - Vertical Crib Liners. Please contact us if you are interested in wholesale details.

 

How secure is online shopping?

We hold your customer security and privacy as paramount. This website takes the utmost precautions to protect user’s information.  We do not keep/store any confidential information out of the transaction - i.e. credit card details/names/expiry dates.

 

What security standards protect my credit card details online?

eWAY, who process our online credit card payments are certified in a set of standards created by card issuers such as Visa and Mastercard to protect credit card details online. PCI DSS (Payment Card Industry Data Security Standard) ensures sensitive customer data remains secure at all times.

 

I do not want to order online, what other ways can I make an order?

We offer a very safe online shopping experience but if you would prefer to pay by internet bank transfer please contact us and let us know what you are purchasing and where we are sending it. 

                                              

Our Guarantee

At Baby Toolbox we are committed to providing quality products and excellent service. We offer a 100% guarantee. If for any reason you are not satisfied with your purchases please contact us and return the product within 180 days unused with all the packaging and we will give you a full refund or exchange on the purchase price, no questions asked! We are unable to accept returns on Clearance items.  If your order qualified for free delivery, we will deduct the standard $7.50 delivery from your refund amount. All Goods returned will be at the expense of the customer, however if the product is faulty we will be happy to refund or credit the cost of freight.

 

Competition T&C's

To enter, comment on this post no later than 10am Monday 11th Sept (NZ Time).

By entering your email you accept the terms and conditions of this giveaway.

A winner will be drawn randomly by Baby Toolbox. Judges decision is final.

The winner will be announced on this Facebook thread after 10am. The winner will have 24 hours to contact Baby Toolbox to accept the prize. If we do not hear from the winner within 24 hours, another winner will be selected.

No prize draws, promotions or competitions are in any way sponsored, endorsed or administered by, or associated with, Facebook.

All entries will be subject to Facebook’s terms of use which can be found at https://www.facebook.com/legal/terms.

This giveaway is for New Zealand and Australian residents only and postage of the prize is included.

 

What is your return policy?

Customer satisfaction is a priority for us. If you’re not 100% satisfied with the product you’ve purchased or the sizing is wrong then please contact us. Please make sure that the product has not been used with tags intact and all the packaging is returned with the product within 180 days of purchase.

All returned items must be unused, unwashed and in perfect condition for resale.  We cannot accept returns if you have changed your mind and the product has been used.

Please note that electronic goods are only accepted up to 30 days from purchase date. 

We are unable to accept returns on Clearance items.

Delivery costs are not refunded, if your order qualified for free delivery, we will deduct the standard $7.50 delivery from your refund amount. 

All goods returned will be at the expense of the customer, however if the product is faulty we will happily refund or credit the cost of the freight.

 

How long will it take for my order to arrive?

For New Zealand orders we use Fastway Couriers for delivery.

North Island deliveries taking 1-3 days

South Island deliveries taking 2-4 days

However allow 1-2 extra day for rural deliveries and public Holidays.

All orders will be dispatched within 24 hours unless ordered over the weekend, in which case they will be dispatched the following Monday. Orders received before 1:00pm, Monday to Friday, will be dispatched the same day.

International shipping For Australia shipping we use NZ Post International Courier service and DHL Express, delivery for this service is 2-6 working days and for the rest of the world we use NZ Air Mail service which takes 6-12 working days after the order is placed.

 

What are the shipping costs?

For New Zealand shipping, we offer FREE nationwide delivery on all orders over $75, no matter what size/weight of your purchase and for orders $75 or less we charged at a flat rate of $7.50 per order.

See international shipping for shipping prices overseas.